Frequently asked questions

Our goal is for every guest to leave looking forward to their next visit!

To ensure an epic time is had by all, please review our FAQ’s.

If you have additional questions, please don’t hesitate to give us a call!

Jump Tickets

Please arrive just a few minutes before your scheduled jump time.

You can view the safety video and fill out your waiver at the park, or you can click here to fill out the waiver now.

As soon as you have viewed the safety video and filled out your waiver, step in line and check-in with one of our cashiers and present the tickets you have previously purchased or purchase tickets on site
SIGN WAIVER
Showing up for your session late will not prohibit you from your jump time. In fact, we will restart your jump time when you show up, if it’s the date of the ticket(s).
Waivers stay on file for 12 months. If you’re not sure if your waiver is still active, click below to give it a refresher and be prepared for your visit!
SIGN WAIVER
We do not require a reservation for jump tickets.

You are welcome to come into the facility and purchase your tickets on the date and time that you’d like to jump!
No, you don’t need to be super fit to participate. We do have some attractions geared towards different levels of difficulty, but you do not in any way need to be super fit to enjoy our park to the fullest.
We recommend athletic wear!

The only things we prohibit from being worn is anything with sharp parts on it as it could cause damage to an attraction
Must wear closed-toe shoes to drive

Driver must be 34 inches from waist to the floor

Head sock is required and available for a minimal fee of $4
We do have team members monitoring our attractions to assists guests and enforce our safety rules, however a gentle reminder that we do require a parent/legal guardian in the facility at all times with any minors!
If you are under the age of 18, you will need your parent / guardian to pay for your tickets. If you are under the age of 16, you will need to have parent/guardian supervision to jump in the park.
The weight limit for all our attractions is 225 pounds.
Please see below the few attractions that have requirements:

Go-Karts: Riders must be 34 inches from waist to foot
Head sock is required to wear with the helmets ($4)
Head sock is required, but reusable.
Shoes must be worn when racing.

Tube Slide: You must be 42 inches or taller
Speed Slide: You must be 42 inches or taller
Zip Line: You must be 42 inches or taller
We welcome guests of all ages at all times that we are open!

We do offer a discounted price for toddlers aged 5 and under, as long as at least 1 adult (18 yrs old or older) is jumping with them.
Many parents want to be inside the attractions with their children to keep an eye on them. We have toddler prices that might suit you.

2 and under FREE if accompanied by an adult purchasing a full price jump ticket.

5 and under: 50% off if accompanied by an adult purchasing a full price jump ticket

Parents should be on the court keeping an eye on their child .
Only those that are going to get on attractions need to purchase a wristband and grip socks. Parents are welcome to walk on the concrete and enjoy our tables and massage chairs if they do not choose to join in on the activates.

If you choose not to purchase a ticket for yourself, you are more than welcome to walk on the outskirts of the attractions such as on the mats and carpet as long as you have some type of socks on. Normal socks are fine!

We simply do not allow shoes or bare feet as we work hard day in and day out to keep the mats and carpet as clean as possible!

If you do not have socks with you and choose to walk in the court area, you may purchase a pair up at the front counter.

All attractions such as inflatables, trampolines, slides, harnessed attractions etc are for those with paid wristbands only.
If a party reservation is not booked, we do not allow any outside food or drinks to be brought in. We work hard to ensure our facility is as clean as possible and smelling fresh. Part of assisting with that is not allowing guests to bring in food.
It also helps to avoid any allergy run ins!
FREE! Yes, parking is absolutely free!
Absolutely, yes! Just search for our “guest-WIFI” when you’re inside the park.

BIRTHDAY PARTIES

You may arrive 15-20 minutes before the start of your reservation time.
All waivers need to be filled out ahead of time by the specified parent/guardian of the jumper before they can be checked in at the party and be given a wristband and grip socks.
SIGN WAIVER
You are more than welcome to bring table decoration such as table cloths, themed plates, cups napkins, utensils. You are also welcome to bring balloons!

Banners can be trickier as not all of our tables are against a wall.
Absolutely! And we will make sure that we set them up on the table before your arrival.
By putting down a $100 deposit this reserves your date and time and goes towards the overall cost of the party package that you choose.

This can be done over the phone, or by stopping by the facility!
The party packages provide food and drinks. The only outside food we allow is a birthday dessert of your choice.

Memberships

We love our members!
Come and jump with us 2 hours every day for only $20 a month!

(Go-Karts can be added on daily for a discounted price)
The membership program requires a 1-year contract.
Unfortunately, membership payments cannot be made with cash. We require a debit/credit card on file with us to auto draft the payment monthly.
While some members do come often and understand the polices of the park, we do still require minors to be accompanied by a legal guardian/parent.

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10% OFF your next visit
*Offer only valid for full priced jump tickets and Go-Kart Races
*Cannot be combined with other offers

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